Complaints Procedure

The Team of Het Palet does its utmost to provide you with the best possible care and attention. We try to create a pleasant and safe environment for this. However, it is possible that you are not satisfied with our care. Please do not hesitate to contact us. We think it is important to discuss any complaint with you and to look for an appropriate solution. In addition, feedback on our performance is valuable to us.

File a complaint

If you have a complaint, you can report it to us:

Call 078 – 630 97 24 or email us at Please try to describe your complaint in as much detail as possible in your e-mail. We will then contact you as soon as possible (within 1 week at the latest).

Complaint follow-up

We would like to make a follow-up appointment with you within 14 days for a (telephone) conversation, so that we have plenty of time to discuss the complaint without being disturbed.

We aim to resolve the complaint within 1 month. We will conclude this with a written summary of what has been discussed.

Disagree with the solution?

Should the conversation and/or the chosen solution not have a satisfactory outcome for you, and you need an independent opinion, you can turn to Klacht&Company.

This independent complaints committee investigates and assesses whether your complaint is justified. If you do not agree with the outcome of the complaint handling by Klacht&Company, you can submit the case to the independent arbitration board EZa. Contact information can be found at